Refund policy
Return Policy
Every Morna piece is 3D-printed to order in Knowlton, Quebec. Because each piece is made specifically for you, we do not accept returns or exchanges for change of mind.
We stand behind the quality of every piece. If your order arrives damaged in transit, has a manufacturing defect, or is materially different from what you ordered, we will replace it or issue a full refund, at our discretion.
To report a damaged or defective piece:
- Email mornaliving@gmail.com within 7 days of delivery
- Include your order number, photos of the piece showing the issue, and photos of the packaging if the damage happened in transit
- We will respond within 3 business days with next steps
Custom or special-colour orders: These are made specifically to your specifications and are only eligible for refund or replacement if defective or damaged in transit.
Refunds: Approved refunds are processed within 10 business days to your original payment method. Depending on your bank or credit card provider, it may take a few additional days for the refund to appear on your statement.
Care: Small variations in colour, texture, and layer lines are natural characteristics of 3D-printed work and are not considered defects.
Questions before ordering? Reach out at mornaliving@gmail.com.